Credit card industry facts, debt statistics 2006-2008

By Ben Woolsey and Matt Schulz

This page contains credit card-related statistics -- including statistics on credit card debt, credit card delinquencies, credit scores, credit card interest rates, bankruptcies and more -- compiled by the CreditCards.com staff. Statistics on this page will be updated regularly as we receive new or updated credit card data.(Note: Some data may appear multiple times on the page because the information is applicable in multiple categories.)

If you have credit card statistics that you'd like to share, or if you have a question, comment or concern about what has or hasn't been included on the page, please e-mail us at Editors@CreditCards.com.

Credit card statistics roadmap

Below is a list of the various categories of statistics on this page. Click the link for more information. Card issuer statistics Customer satisfaction Market share Reputation Miscellaneous Consumer statistics Bankruptcy Card ownership Causes of debt Credit limits, usage Credit scores Debit cards Debt totals Delinquencies, late payments Demographics -- Elderly -- Young adults -- Other Fees Identity theft Interest rates, APRs Payment trends Perceptions, tendencies Rewards Total charges History Industry history

CREDIT CARD ISSUER STATISTICS

Customer satisfaction survey

1. American Express - 735
2. Discover - 728
3. Citi Cards - 652
4. Chase - 651
5. US Bank - 646
6. WaMu (Washington Mutual) - 638
7. Wells Fargo - 636
8. Capital One - 617
9. Bank of America - 607
10. HSBC - 571
(Source: J.D. Power and Associates, October 2007)

Market share

Top 10 issuers of general purpose credit cards, 2007
1. Bank of America
2. JPMorgan Chase
3. Citigroup
4. American Express
5. Capital One
6. Discover Card
7. HSBC
8. Washington Mutual
9. Wells Fargo
10. USAA
Note: JPMorgan Chase in 2007 became the nation's largest issuer of Visa and MasterCard. However, Bank of America is the largest when American Express cards are factored in. Chase does not issue American Express cards.
(Source: Nilson Report, February 2008)

U.S. market share ranked by major card type, based on credit card receivables outstanding:
1. Visa -- 46 percent
2. MasterCard -- 36 percent
3. American Express -- 12 percent
4. Discover Card -- 6 percent
(Source: Nilson Report, May 2008)

Largest debit card volume in the U.S., 2007
1. Bank of America -- $106.03 billion
2. Wells Fargo -- $54.67 billion
3. JP Morgan Chase -- $37.26 billion
4. Wachovia -- $37.16 billion
5. Washington Mutual -- $35.03 billion
6. US Bank -- $23.03 billion
7. Regions Bank -- $15.29 billion
8. Fifth Third Bank -- $12.19 billion
9. USAA Federal -- $12.03 billion
10. RBS Citizens -- $11.51 billion
(Source: Nilson Report, April 2008)

2007 global market share of general-purpose cards (purchase volume)
1. Visa -- 60 percent
2. MasterCard -- 28 percent
3. American Express -- 10.5 percent
4. JCB -- 0.9 percent
5. Diners Club -- 0.5 percent
(Source: Nilson Report, May 2008)

2007 global market share of general-purpose cards (cards in distribution)
Total among these five brands: 3.03 billion, up 13.6 percent in one year
1. Visa -- 65 percent
2. MasterCard -- 30 percent
3. American Express -- unknown
4. JCB -- unknown
5. Diners Club -- unknown
(Source: Nilson Report, May 2008)

Ranking of U.S. banks' reputations

1. Washington Mutual - 64.04
2. SunTrust Banks - 63.56        
3. Wachovia - 61.22                 
4. National City - 58.83           
5. Wells Fargo - 57.38             
6. US Bancorp - 54.18             
7. Bank of America - 50.94
NOTE: Rankings were part of a survey of 600 of the world's largest companies.
(Source: Reputation Institute Global Pulse survey, June 2008)

Miscellaneous

• There were 984 million bank-issued Visa and MasterCard credit card and debit card accounts in the U.S in 2006. (Source: Visa USA, MasterCard International)
• The top 10 credit card issuers controlled approximately 88 percent of the credit card market at the end of 2006, based on credit card receivables outstanding. (Source: FDIC)
• U.S. Visa cardholders alone conduct more than $1 trillion in annual volume. (Source: Visa USA internal statistics, 4th quarter 2006)
• Consumers carry more than 1 billion Visa cards worldwide. More than 450 million of those cards are in the United States. (Source: Visa USA internal statistics, 4th quarter 2006)

HISTORICAL INFORMATION

Industry history 

• The first widely accepted plastic charge card was issued in 1958 by American Express.
• The first general-use credit card that allowed balances to be paid over time was the BankAmericard (which in 1977 changed its name to Visa), issued in 1959. (Sources: PBS Frontline; American Express, Visa USA)
• How did MasterCard begin? In 1966, a number of banks formed the Interbank Card Association. In 1969, the Interbank Card Association bought the rights to use "Master Charge" from the California Bank Association. It was renamed MasterCard in 1979. (Source: MasterCard.com)

 

CONSUMER STATISTICS

Card ownership

• 76 percent of undergraduates have credit cards, and the average undergrad has $2,200 in credit card. Additionally, they will amass almost $20,000 in student debt. (Source: Nellie Mae, "Undergraduate Students and Credit Cards in 2004: An Analysis of Usage Rates and Trends")
• 41 percent of college students have a credit card. Of the students with cards, about 65 percent pay their bills in full every month, which is higher than the general adult population. (Source: Student Monitor annual financial services study, 2008)
• Approximately 74.9 percent of the U.S. families surveyed in 2004 had credit cards, and 58 percent of those families carried a balance. In 2001, 76.2 percent of families had credit cards, and 55 percent of those families carried a balance. (Source: Federal Reserve Bulletin, February 2006)
• About a quarter have no credit cards, and an additional 30 percent or so pay off their balances every month. (Source: Federal Reserve Board survey of consumer finances, 2004)
• On average, today's consumer has a total of 13 credit obligations on record at a credit bureau. These include credit cards (such as department store charge cards, gas cards, and bank cards) and installment loans (auto loans, mortgage loans, student loans, etc.). Not included are savings and checking accounts (typically not reported to a credit bureau). Of these 13 credit obligations, nine are likely to be credit cards and four are likely to be installment loans. (Source: myfico.com)
• The average consumer's oldest obligation is 14 years old, indicating that he or she has been managing credit for some time. In fact, one out of four consumers had credit histories of 20 years or longer. Only one in 20 consumers had credit histories shorter than two years. (Source: myfico.com)
• Approximately 51 percent of the U.S. population has at least two credit cards. (Source: Experian national score index study, February 2007)
• At about 20 percent, New Hampshire and New Jersey have the largest concentration of consumers with 10 or more credit cards. (Source: Experian national score index study, February 2007)
• Consumers carry more than 1 billion Visa cards worldwide. More than 450 million of those cards are in the United States. (Source: Visa USA internal statistics, 4th quarter 2006)

Debt totals

• The average American with a credit file is responsible for $16,635 in debt, excluding mortages, according to Experian. (Source: U.S. News and World Report, "The End of Credit Card Consumerism," August 2008)
• 76 percent of undergraduates have credit cards, and the average undergrad has $2,200 in credit card debt. Additionally, they will amass almost $20,000 in student debt. (Source: Nellie Mae, "Undergraduate Students and Credit Cards in 2004: An Analysis of Usage Rates and Trends.")
• Average credit card debt among indebted young adults increased by 55 percent between 1992 and 2001, to $4,088. (Source: "Generation Broke: Growth of Debt Among Young Americans")
• The average credit card indebted young adult household now spends nearly 24 percent of its income on debt payments, four percentage points more, on average, than young adults did in 1992. (Source: "Generation Broke: Growth of Debt Among Young Americans")
• Among the 35 percent of college students with credit cards that do not pay their balances in full every month, the average balance is $452. This is down 19 percent from 2007. Moreover, this balance is approximately one-third the size of the average balance for active non-student young adult accounts and one-fourth the size of active accounts for older adults. (Source: Student Monitor annual financial services study, 2008)
• Approximately 74.9 percent of the U.S. families surveyed in 2004 had credit cards, and 58 percent of those families carried a balance. In 2001, 76.2 percent of families had creditcards, and 55 percent of those families carried a balance. (Source: Federal Reserve Bulletin, February 2006.)
• Total U.S. consumer debt (which includes credit-card debt and non-credit-card debt but not mortgage debt) reached $2.55 trillion at the end of 2007, up from $2.42 trillion at the end of 2006. (Source: The Nilson Report)
• Total U.S. consumer revolving debt reached $962 billion in May 2008, up from $879 billion at the end of 2006. About 98 percent of that debt was credit card debt.  (Source: Federal Reserve)
• The majority of U.S. households have no credit card debt. (Source: Federal Reserve Board survey of consumer finances, 2004)
• Of the households that do owe money on credit cards, the median balance was $2,200 -- meaning half owe more, half less. (Source: Federal Reserve Board survey of consumer finances, 2004)
• Only 8.3 percent of households owe $9,000 or more on their cards. (Source: Federal Reserve Board survey of consumer finances, 2004)
• National average credit card debt per credit card borrower is $1,673. (Source: TransUnion, June 2008)
• The highest state average card debt per credit card borrower was in Alaska at $2,378, followed by Tennessee at $2,013 and Alabama at $2,005. The lowest average credit card debt per credit card borrower was found in Iowa ($1,252), North Dakota ($1,265) and South Dakota ($1,365). (Source: TransUnion, June 2008)
• About 40 percent of credit cardholders carry a balance of less than $1,000. About 15 percent are far less conservative in their use of credit cards and have total card balances in excess of $10,000. When you look at the total of all credit obligations combined (except mortgage loans), 48 percent of consumers carry less than $5,000 of debt. This includes all credit cards, lines of credit and loans -- everything but mortgages. Nearly 37 percent carry more than $10,000 of nonmortgage debt as reported to the credit bureaus. (Source: myfico.com)
• The typical consumer has access to approximately $19,000 on all credit cards combined. More than half of all people with credit cards are using less than 30 percent of their total credit card limit. Just over one in seven is using 80 percent or more of their credit card limit. (Source: myfico.com)
• The average college graduate has nearly $20,000 in debt; average credit card debt has increased 47 percent between 1989 and 2004 for 25-to 34-year-olds and 11 percent for 18-to 24-year olds. Nearly one in five 18-to 24-year-olds is in "debt hardship," up from 12 percent in 1989. (Source: Demos.org, "The Economic State of Young America," May 2008)
• More than 90 percent of survey respondents believe they had the same amount -- or less -- debt as the average American. (Source: CreditCards.com survey, June 2007)
• Anchorage, Alaska, has the highest credit card debt. (Source: Men's Health magazine's personal debt survey, July 2008)
• Lincoln, Neb., has the lowest credit card debt. (Source: Men's Health magazine's personal debt survey, July 2008)
• 28 percent of those surveyed say their ability to pay off their credit card balance has become more difficult. (Source: Javelin Strategy & Research, "Credit Card Issuer Profitability in a Difficult Economy," July 2008)

Delinquencies, late payments

• One-fourth of the students surveyed in US PIRG's 2008 Campus Credit Card Trap report said that they have paid a late fee, and 15 percent have paid an "over the limit" fee. (Source: U.S. PIRG, "Campus Credit Card Trap")
• The ratio of credit card borrowers delinquent on one or more of their credit cards is 1.19 percent. (Source: TransUnion, June 2008)
• Delinquency was highest in Nevada (1.74 percent), followed closely by Mississippi (1.53 percent) and Florida (1.51 percent). The lowest credit card loan delinquency rates were found in North Dakota (0.67 percent), Utah (0.75 percent) and South Dakota (0.79 percent). (Source: TransUnion, June 2008)
• On average, today's consumers are paying their bills on time, with less than half of all consumers have ever been reported as 30 or more days late on a payment. Only three out of 10 have ever been 60 or more days overdue on any credit obligation. Seventy-seven percent of all consumers have never had a loan or account that was 90+ days overdue, and fewer than 20 percent have ever had a loan or account closed by the lender due to default . (Source: myfico.com)
• The average late fee was found to have dropped to $25.90, down from $28 in 2007. Consumer Action reported that late fees reached up to $39 per incident. (Source: Consumer Action credit card survey, July 2008)

Bankruptcy

• Young Americans now have the second highest rate of bankruptcy, just after those aged 35 to 44. The rate among 25- to 34-year-olds increased between 1991 and 2001, indicating that this generation is more likely to file bankruptcy as young adults than were young boomers at the same age. (Source: "Generation Broke: Growth of Debt Among Young Americans")
• Memphis, Tenn., consumers have suffered the most bankruptcies. (Source: Men's Health magazine's personal debt survey, July 2008)
• Yonkers, N.Y., has suffered the fewest bankruptcies. (Source: Men's Health magazine's personal debt survey, July 2008)

Payment trends

• 41 percent of college students have a credit card. Of the students with cards, about 65 percent pay their bills in full every month, which is higher than the general adult population. (Source: Student Monitor annual financial services study, 2008)
• About a quarter have no credit cards, and an additional 30 percent or so pay off their balances every month. (Source: Federal Reserve Board survey of consumer finances, 2004)
• One in six families with credit cards pays only the minimum due every month. (Source: Experian national score index study, February 2007)
• Of every $100 spent by consumers, nearly $40 is in a form other than cash or check. (Source: Visa USA internal statistics, 4th quarter 2006)
• Nearly one in every three consumer purchases in the United States is made with a payment card, including credit, debit and prepaid products. (Source: Visa USA internal statistics, 4th quarter 2006)
• 28 percent of those surveyed say their ability to pay off their credit card balance has become more difficult. (Source: Javelin Strategy & Research, "Credit Card Issuer Profitability in a Difficult Economy," July 2008)

Debit cards

• 74 percent of monthly college spending is with cash and debit cards. Only 7 percent is with credit cards. (Source: Student Monitor annual financial services study, 2008)
• Debit card usage has decreased from 55 percent in 2003 to 48 percent in 2007. (Source: Vertis, Customer Focus financial study, May 2007)

Interest rates/ APRs

• Among 41 credit cards Consumer Action looked at from 20 banks, the average interest rate for purchases was 13.54 percent. That's a drop of nearly a full point from the 2007 survey results. Interest rates on purchases ranged from 6 percent to 22.75 percent, with the 12 fixed rate credit cards averaging an interest rate of 11.82 percent and the 29 variable rate credit cards averaging 11.82 percent. (Source: Consumer Action credit card survey, July 2008)
• 77 percent of surveyed credit card issuers (17 of 22) answered “Yes” to the question “Can you increase my APR or change my terms ‘any time for any reason’?” This includes all Top Ten issuers – even Citibank, which pledges not to change a customer’s terms before the card’s expiration date. (Source: Consumer Action credit card survey, July 2008)

Fees

• Thirty-five of the 41 credit cards (85 percent of those surveyed) did not charge an annual fee. That marked a larger number of credit cards with no annual fee than in 2007, when 72 percent had no annual fee. The cost of those fees ranged from $18 to $79, for an average annual fee of $43.50. That average fee is down more than a dollar from 2007's number. (Source: Consumer Action credit card survey, July 2008)
• The average late fee was found to have dropped to $25.90, down from $28 in 2007. Consumer Action reported that late fees reached up to $39 per incident. (Source: Consumer Action credit card survey, July 2008)
• One-fourth of the students surveyed in US PIRG's 2008 Campus Credit Card Trap report said that they have paid a late fee, and 15 percent have paid an "over the limit" fee. (Source: U.S. PIRG, "Campus Credit Card Trap")
• 95 percent of surveyed issuers have over-limit fees. The average over-lmit fee, among institutions with over-limit fees, is $29.13. (Source: Consumer Action credit card survey, July 2008.)
• Foreign transaction fees of 3 percent are charged on all purchases made in another currency by Bank of America, Chase, Citi, Digital FCU, HSBC Bank, Town North Bank, U.S. Bank and Wells Fargo. The 3 percent fee is the highest found by Consumer Action this year. Only Capital One (and Arkansas National Bank which went out of business following the survey) does not charge foreign currency transaction fees. (Source: Consumer Action credit card survey, July 2008)

Credit scores

• On average, today's consumer has a total of 13 credit obligations on record at a credit bureau. These include credit cards (such as department store charge cards, gas cards, and bank cards) and installment loans (auto loans, mortgage loans, student loans, etc.). Not included are savings and checking accounts (typically not reported to a credit bureau). Of these 13 credit obligations, nine are likely to be credit cards and four are likely to be installment loans. (Source: myfico.com)
• The average consumer's oldest obligation is 14 years old, indicating that he or she has been managing credit for some time. In fact, one out of four consumers had credit histories of 20 years or longer. Only one in 20 consumers had credit histories shorter than two years. (Source: myfico.com)
• The average consumer has had only one credit inquiry on his or her accounts within the past year. Fewer than 6 percent had four or more inquiries resulting from a search for new credit. (Source: myfico.com)
• Corpus Christi, Texas, residents have America's worst credit scores. (Source: Men's Health magazine's personal debt survey, July 2008)
• Sioux Falls, S.D., boasts America's best credit scores. (Source: Men's Health magazine's personal debt survey, July 2008)

Credit limits and usage

• The typical consumer has access to approximately $19,000 on all credit cards combined. More than half of all people with credit cards are using less than 30 percent of their total credit card limit. Just over one in seven is using 80 percent or more of their credit card limit. (Source: myfico.com)
• Approximately 14 percent of Americans use 50 percent or more of their available credit. (Source: Experian National Score Index Study, February 2007)
• At about 17 percent each, Alaska and Hawaii have the largest concentration of consumers who use 50 percent or more of their available credit. (Source: Experian National Score Index Study, February 2007)
• Residents of Jackson, Miss., use the highest percentage of their credit limit. (Source: Men's Health magazine's personal debt survey, July 2008)
• Lincoln, Neb., residents use the lowest percentage of their credit limit. (Source: Men's Health magazine's personal debt survey, July 2008)
• 95 percent of surveyed issuers have over-limit fees. The average over-lmit fee, among institutions with over-limit fees, is $29.13. (Source: Consumer Action credit card survey, July 2008.)
• 37 percent of consumers say they are using their credit cards less. (Source: Javelin Strategy & Research, "Credit Card Issuer Profitability in a Difficult Economy," July 2008)

Rewards

• 48 percent of credit cardholders use credit cards that accumulate points for merchandise, airline tickets or both. This is up from 25 percent in 2003. (Source: Vertis Customer Focus financial study, May 2007)
• Use of general-purpose credit cards containing no benefits has decreased from 38 percent in 2003 to 31 percent in 2007. (Source: Vertis Customer Focus financial study, May 2007)
• Credit cards issuing "cash back" incentives were used in 2007 by 30 percent of all credit cardholders, compared to 18 percent in 2003. (Source: Vertis Customer Focus financial study, May 2007)

Total charges

• Between 1989 and 2006, the nation's total credit card charges increased from about $69 billion a year to more than $1.8 trillion. (Source: Demos.org, April 2008)

Causes of debt

• The average credit card indebted young adult household now spends nearly 24 percent of its income on debt payments, four percentage points more, on average, than young adults did in 1992. (Source: "Generation Broke: Growth of Debt Among Young Americans")
• Approximately 29 percent of low- and middle-income households with credit card debt reported that medical expenses contributed to their current balances. (Source: Demos.org, January 2007)
• U.S. consumers racked up an estimated $51 billion worth of fast food on their personal credit and debit cards in 2006, compared to $33.2 billion one year earlier. (Source: CardData.com)

Demographics

• Elderly
  • In 2005, older consumers were significantly less likely to be victims of the ID frauds covered in the survey. While 15.4 percent of those who were between 35 and 44 years of age were victims of one or more of the frauds in the survey, the rate falls by to 11.0 percent for those between 55 and 64 and to 10.4 percent for those between 65 and 74. Of those who were at least 75 years of age, only 5.6 percent were victims. (Source: Federal Trade Commission survey, October 2007)
  • Americans older than 50 are more likely to have a credit card than those 25 to 49 years old, but tend to use them less frequently. (Source: AARP payments study, 2007)
• Young adults/college students
  • 76 percent of undergraduates have credit cards, and the average undergrad has $2,200 in credit card. Additionally, they will amass almost $20,000 in student debt. (Source: Nellie Mae, "Undergraduate Students and Credit Cards in 2004: An Analysis of Usage Rates and Trends")
  • One-fourth of the students surveyed in US PIRG's 2008 Campus Credit Card Trap report said that they have paid a late fee, and 15 percent have paid an "over the limit" fee. (Source: U.S. PIRG, "Campus Credit Card Trap")
  • Average credit card debt among indebted young adults increased by 55 percent between 1992 and 2001, to $4,088.11. (Source: "Generation Broke: Growth of Debt Among Young Americans")
  • The average credit card indebted young adult household now spends nearly 24 percent of its income on debt payments, four percentage points more, on average, than young adults did in 1992. (Source: "Generation Broke: Growth of Debt Among Young Americans")
  • Among young adult households with incomes below $50,000 (two-thirds of young households), nearly one in five with credit card debt is in debt hardship-spending over 40 percent of their income servicing debt, including mortgages and student loans. (Source: "Generation Broke: Growth of Debt Among Young Americans")
  • Young Americans now have the second highest rate of bankruptcy, just after those aged 35 to 44. The rate among 25 to 34-year-olds increased between 1991 and 2001, indicating that this generation is more likely to file bankruptcy as young adults than were young Boomers at the same age. (Source: "Generation Broke: Growth of Debt Among Young Americans")
  • 41 percent of college students have a credit card. (Source: Student Monitor annual financial services study, 2008)
  • Of the students with cards, about 65 percent pay their bills in full every month, which is higher than the general adult population. (Source: Student Monitor annual financial services study, 2008)
  • 74 percent of monthly college spending is with cash and debit cards. Only 7 percent is with credit cards. (Source: Student Monitor annual financial services study, 2008)
  • Among the 35 percent that do not pay their balances in full every month, the average balance is $452. This is down 19 percent from 2007. Moreover, this balance is approximately one-third the size of the average balance for active non-student young adult accounts and one-fourth the size of active accounts for older adults. (Source: Student Monitor annual financial services study, 2008)
  • The average college graduate has nearly $20,000 in debt; average credit card debt has increased 47 percent between 1989 and 2004 for 25-to 34-year-olds and 11 percent for 18-to 24-year olds. Nearly one in five 18-to 24-year-olds is in "debt hardship," up from 12 percent in 1989. (Source: Demos.org, "The Economic State of Young America," May 2008)
•  Other
  • Americans older than 50 are more likely to have a credit card than those 25 to 49 years old, but tend to use them less frequently. (Source: AARP payments study, 2007)
  • In 2005, older consumers were significantly less likely to be victims of the ID frauds covered in the survey. While 15.4 percent of those who were between 35 and 44 years of age were victims of one or more of the frauds in the survey, the rate falls by to 11.0 percent for those between 55 and 64 and to 10.4 percent for those between 65 and 74. Of those who were at least 75 years of age, only 5.6 percent were victims. (Source: Federal Trade Commission survey, October 2007)
  • Hispanics were 50 percent more likely than non-Hispanic whites to have been a victim of fraud in 2005, with 18.0 percent of Hispanics estimated to have been a victim of one or more frauds. (Source: Federal Trade Commission survey, October 2007)

 

ID theft

• In 2005, an estimated 13.5 percent of U.S. adults (30.2 million consumers) were victims of one or more of cases of identity fraud in the previous year. There were an estimated 48.7 million incidents of these frauds during this one year period. (Source: Federal Trade Commission survey, October 2007)
• In 2005, older consumers were significantly less likely to be victims of the frauds covered in the survey. While 15.4 percent of those who were between 35 and 44 years of age were victims of one or more of the frauds in the survey, the rate falls by to 11.0 percent for those between 55 and 64 and to 10.4 percent for those between 65 and 74. Of those who were at least 75 years of age, only 5.6 percent were victims. (Source: Federal Trade Commission survey, October 2007)
• Hispanics were 50 percent more likely than non-Hispanic whites to have been a victim of fraud in 2005, with 18.0 percent of Hispanics estimated to have been a victim of one or more frauds. (Source: Federal Trade Commission survey, October 2007)

Perceptions, tendencies

• An estimated 88 percent of consumers surveyed admitted to immediately shredding or simply throwing out credit card offers they receive in the mail. (Source: CreditCards.com survey, June 2007)
• Almost three in four surveyed say they don't bother reading the terms and conditions of their own credit cards. (Source: CreditCards.com survey, June 2007).
• Over 90 percent of survey respondents believe they had the same amount -- or less -- debt as the average American. (Source: CreditCards.com survey, June 2007)
• Only 50 percent of consumers survey are satisfied with their primary credit card. (Source: CreditCards.com Survey, June 2007)
• Low interest rate is by far the most important factor when choosing a new credit card, cited by 58 percent of respondents. (Source: CreditCards.com survey, June 2007)
• Ranking of U.S. banks' reputations
  1. Washington Mutual 64.04
  2. SunTrust Banks 63.56
  3. Wachovia 61.22
  4. National City 58.83
  5. Wells Fargo 57.38
  6. US Bancorp 54.18
  7. Bank of America 50.94
  NOTE: Rankings were part of a survey of 600 of the world's largest companies.
  (Source: Reputation Institute's Global Pulse survey, June 2008)
• Customer satisfaction survey
  The complete rankings, including scores:
  1. American Express 735
  2. Discover 728
  3. Citi Cards 652
  4. Chase 651
  5. US Bank 646
  6. WaMu (Washington Mutual) 638
  7. Wells Fargo 636
  8. Capital One 617
  9. Bank of America 607
  10. HSBC 571
  (Source: JD Power & Assoc., October 2007)

Published: September 13, 2007